Eoin Purcell
One hour and thirty-nine minutes
That was the time it took Tim Spalding, founder of LibraryThing to respond personally to my post on the news of data sales and commercial usage. I posted at 12.17pm GMT and he e-mailed me at 1.46pm GMT! What is more he invited me into a dialogue and offered a full and genuine explanation of his position. So I read what he said and e-mailed back to say that I would think on it and reply later. To which he replied with some more comments and said he looked forward to discussing it with me.
I think I overreacted (I was wrong)
Tim really made a great case for LibraryThing’s perspective and changed my mind on how I feel regarding the selling of aggregate information. He also made it clear to me that:
members have a right to expect development. And I think they should start lobbying for clarity and generosity when it comes to what data we sell and what we give away.
I am behind that and suspect the best way to do it is to get more involved in the site’s forum.
Outcome?
I will leave my post up but link to this statement, I think the headline says it all. In terms of customer service LibraryThing have really exceeded any expectation I had!
Thanks Tim, faith restored and denting repaired.
Eoin
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